Refund & Cancellation Policy

This Refund & Cancellation Policy is part of our Terms of Service and applies to all subscriptions and purchases made on the Digital Toolkits platform, operated by JLA Digital Solutions LLC. We want you to be satisfied with your experience. Please read this policy carefully.

1. Subscription Overview

Digital Toolkits Pro is a monthly subscription at $19.99/month, billed automatically through Stripe. Your subscription renews on the same date each month until cancelled.

2. Cancellation

You can cancel your Digital Toolkits Pro subscription at any time from the Billing page in your dashboard or via Stripe's billing portal. Cancellation stops all future charges immediately — you will not be billed for the next billing cycle.

Upon cancellation, you retain full access to all Pro features until the end of your current billing period. After that, your account automatically reverts to the Free plan. No further charges will occur.

3. Refund Requests

If you are not satisfied with your Pro subscription, you may request a refund under the following conditions:

• Refund requests must be submitted within 7 days of your most recent billing date
• Refunds are available on your first billing cycle only — subsequent renewals are non-refundable
• Requests submitted after the 7-day window may not be eligible

To request a refund, email digitaltoolkits.shop@gmail.com with your account email and the subject line "Refund Request." Include the date of the charge you would like refunded. Eligible refunds will be processed within 5–10 business days to your original payment method.

4. Legacy Customers

Customers who purchased Digital Toolkits products prior to the subscription model (including Shopify purchases) may be eligible for a complimentary Pro upgrade. These accounts are marked as legacy and are not subject to recurring billing. Legacy status is permanent and does not expire.

5. Technical Issues

If you experience a technical issue that prevents you from accessing the platform, please contact support at digitaltoolkits.shop@gmail.com before requesting a refund. We will work to resolve the issue promptly. If the issue cannot be resolved, a refund may be issued at our discretion.

6. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or credit card company. Unauthorized chargebacks may result in account suspension. We are committed to resolving billing disputes fairly and promptly.

7. Changes to This Policy

JLA Digital Solutions LLC reserves the right to modify this Refund Policy at any time. Changes will be communicated via email or through the platform.

8. Contact

For refund requests or billing questions, contact digitaltoolkits.shop@gmail.com or visit our Contact page.